IGT Solutions hiring Gaming Support Specialist in City of Cape Town, Western Cape, South Africa | LinkedIn (2024)

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IGT Solutions hiring Gaming Support Specialist in City of Cape Town, Western Cape, South Africa | LinkedIn (1)

Gaming Support Specialist

IGT Solutions City of Cape Town, Western Cape, South Africa

IGT Solutions City of Cape Town, Western Cape, South Africa

2 days ago

IGT Solutions hiring Gaming Support Specialist in City of Cape Town, Western Cape, South Africa | LinkedIn (3) IGT Solutions hiring Gaming Support Specialist in City of Cape Town, Western Cape, South Africa | LinkedIn (4) IGT Solutions hiring Gaming Support Specialist in City of Cape Town, Western Cape, South Africa | LinkedIn (5)

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IGT Solutions hiring Gaming Support Specialist in City of Cape Town, Western Cape, South Africa | LinkedIn (6)

Ambrozia D.

Recruiter @ IGT Solutions | Talent Acquisition, Candidate Management

🎮 Calling All Gamers! Join Our Dynamic Team as a Customer Support Specialist! 🚀🎮

IGT Solutions is a dedicated team of gaming enthusiasts committed to providing top-notch support and troubleshooting services to gamers around the world. Our mission is to ensure that every gamer enjoys a seamless and enjoyable gaming experience. We support a wide range of platforms and games, offering solutions to technical issues and enhancing overall user satisfaction.

Job Description:

Are you a gaming enthusiast with a talent for troubleshooting and problem-solving? IGT Solutions is seeking passionate Gaming Support Specialists to join our team. As a Gaming Support Specialist, you will assist gamers with technical issues, provide guidance on game features, and ensure that our users have the best possible gaming experience.

Key Responsibilities:

  • Provide timely and effective support to gamers via email, chat, and social media
  • Troubleshoot technical issues across various gaming platforms and devices
  • Assist users with game installation, updates, and configuration
  • Resolve connectivity issues and in-game problems
  • Guide users through gameplay features and mechanics
  • Document and track user issues and resolutions in our support system
  • Collaborate with game developers and other support team members to escalate and resolve complex issues
  • Stay updated with the latest gaming trends, updates, and troubleshooting techniques

Requirements:

  • Passionate about gaming with a broad knowledge of various game genres and platforms
  • Strong problem-solving skills and technical aptitude
  • Excellent communication skills, both written and verbal
  • Experience with customer support tools and platforms
  • Ability to work independently and manage multiple tasks effectively
  • Patience and empathy when dealing with frustrated users
  • Basic understanding of network troubleshooting and software installation

Preferred Qualifications:

  • Previous experience in a technical support or customer service role
  • Familiarity with popular gaming platforms (PC, consoles, mobile)
  • Knowledge of gaming hardware and peripherals
  • Experience with troubleshooting network and connectivity issues
  • Strong presence in gaming communities and forums

  • As a seasoned gamer, this is an opportunity to channel your passion into a fulfilling role where you can make a real difference in the gaming community.

    Join us in revolutionizing customer support with your gaming know-how! Apply now and level up your career with IGT Solutions!

    Persons with disabilities are welcome.

    Please forward your CV to: Ambrozia.Davids@igtsolutions.com with the heading in caps GAMER_CV!

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

    • Seniority level

      Entry level

    • Employment type

      Contract

    • Job function

      Design, Art/Creative, and Information Technology

    • Industries

      IT Services and IT Consulting, IT System Training and Support, and Administrative and Support Services

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